Deborah Morgan says the flat in Woolwich had no heating or hot water, was infested with worms and had broken windows
A disabled woman from south-east London says she has been "through hell" having been unable to move into the specially adapted ground floor flat she was given three years ago because it is unsafe and unliveable.
Deborah Morgan, who regularly uses a wheelchair, told BBC London the flat in Woolwich had no heating or hot water, was infested with worms and had broken windows, a faulty intercom system and wires hanging out of the light sockets.
She says the impact on her health has been "huge" and "at some stages, I felt suicidal".
Housing association L&Q, which provided Ms Morgan with the home, apologised for the delays and said it was working to resolve the issue "urgently".
'Ghost home'
Ms Morgan was given the flat after she became unwell and was unable to stay in the fourth floor property she had lived in for 30 years.
But after moving her belongings in, she discovered problems and was advised to stay in her previous Greenwich Council home until the work had been completed.
That was three years ago and she says L&Q still has not fixed all the problems in the flat.
She describes the place as her "ghost home, it is fully furnished with no resident".
"It's been three years of being walked up a path and three years of hell and nothing being done," says Ms Morgan.
Ms Morgan says she does not know where the worms in the kitchen have come from
Among the problems Ms Morgan found when she first moved in was an infestation of worms in the kitchen.
She says she does not know where they come from but they have always been there.
She adds she finds it "heartbreaking" to visit the flat because she never knows what else she is going to find.
Faulty sockets are among the issues at the flat provided by L&Q
Ms Morgan says Royal Borough Greenwich told her it could no longer provide her with support as she is now under the care of the housing association but with no progress on the situation with L&Q, she feels like she has been "left in the middle of hell".
"I'm frightened of the future," she says.
"Truthfully with my health, this (flat) is what I needed, where I am now is not sufficient.
"I don't know where I'm going next, I don't know where I'm going to live, at the moment I actually feel homeless."
From BBC