After the late departure of a flight was blamed on her, Baroness Tanni Grey-Thompson has described how humiliated she felt.
While it was not her fault, she said the captain announced the delay in leaving was "because of the wheelchair".
The Welsh cross-bench peer and former Paralympian has led a UK government-commissioned review looking at how airline and airport staff support disabled passengers.
It found they are receiving "inconsistent" training, with 19 recommendations made, including disability awareness training being rolled out for all aviation roles, including crew, ground services and hospitality.
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