We have virginmedia here (used to be NTL, Telewest)
Anyway, we've been with them for over 4 years, and they sent me letter syaing I could check account on line. Good, I thought, til I saw front page... new customers being offered £11 per month for Braodband, Phone and TV! We were paying over £30 a month for same service.
So what I did, was ring them up and say I wanted to cancel our arrangement. They asked whyt, so I told them (in no uncertain terms)!!
So now I pay £11 per moth, for all three services, they credit my account every month.
I keep an eye on their web page for offers, and if Ithey refuse to give me any new offers I just ring up and say I want to cancel contract.
One day, this is going to back fire on me, but if they want the custoners... (and it wouild cost them an arm and a leg to come and take away all their equipment!)
My neighbour has sky, and he says it crap in comparison.